India Essay Example | Topics and Well Written Essays - 500 words - 2

India - Essay Example (Andrea and Overfield, 71). The rock edicts of Ashoka reflect the emperor’s strong adherence to the fundamental teachings of Buddhism. He unequivocally asserts that all the benevolent actions he has undertaken as a king have but one objective: â€Å"that the people might practice the Dhamma† (Dhammika, the Seven Pillar Edicts, 7). He urges his subjects to respect and practice Dharma. Although Ashoka does not explicitly expound on Buddha’s teachings, his exhortations to his subjects are undoubtedly based on the Eightfold Path. Ashoka’s edicts list the dictates of Dharma: â€Å"proper behavior towards servants and employees, respect for father and mother, generosity towards friends, companions, relations, Brahmans and ascetics, and not killing living beings† (Dhammika, Fourteen Rock Edicts, 11). All this obviously falls under ‘Right Conduct.’ Again, Ashoka emphasizes â€Å"restraint in speech† (Dhammika, Fourteen Rock Edicts, 12) a nd that â€Å"the truth should be spoken† (Dhammika, Minor Rock Edicts, 2), in deference to ‘Right Speech.’ He urges is subjects towards ‘Right Endeavor’: â€Å"Great fruit will result from doing your duty† (Dhammika, Kalinga Rock Edicts, 1). Ashoka’s desire that his subjects practice â€Å"Kindness, generosity, truthfulness, purity, gentleness and goodness† (Dhammika, Seven Pillars, 7) expresses his hope that Buddhist Dharma will be adopted by all in his kingdom. Ashoka’s edicts define dharma as following the Eightfold Path. In the context of the Bhagavad Gita, Dharma is defined as â€Å"the moral imperative of caste duty† (Andrea and Overfield, 67). The performance of one’s duty, as prescribed by one’s caste, is the highest moral obligation, and the best way to worship God. â€Å"Every man intent on his own respective duties obtains perfection† (Andrea and Overfield, 68). Krishna states that the man who transcends the physical senses, and maintains detachment attains bliss. The way to eternal happiness is to

Importance of English Essay Example for Free

Importance of English Essay Good morning, teacher and fellow students.Today I would like to talk to you about â€Å"the Importance of English.† First, English is the language for communication more than 1.5 billion people speaks this language everyday. It is indeed one of the most widely spoken languages in this world. Second, English is the language for Science and Technology many books are written in English. Many research papers are presented in English. If you are good in English, you were be able to give up with it latest development. Third, English is the language for travel if you ever travel oversea, you will understand it is importance .For example, you go to the airport-you read signs and directions in English .You checked into a hotel-you speak English with the receptionists .You go shopping-you bargain in English .You go to a restaurant-you order you food in English. Imagine just how difficult things can be if you can’t speak English well. Finale, English is the language for international business and trade. If you want to do business internationally, you were have to commence with your business associates in English, the better your English is the more business opportunities you were have. My conclusion is that everybody must learn this importance languages .You want be successful, MASTER ENGLISH! ! ! You want to have good career, MASTER ENGLISH! ! ! You want to make friend with people from all over the world, MASTER ENGLISH! ! ! If you successfully master English, You were have many more opportunities in life so make up you mind, pick up your book, open your mouth and start learning English today.

Issues of Discrimination in Sports

Issues of Discrimination in Sports There are many different aspects that define the culture of a group of people. Whether it is the food or the music or the traditions, every single person in this world lives based on the culture that surrounds them. One vital part of a culture is sports. Games are a source of revenue, income, careers and entertainment. They create bonds between people who would otherwise have nothing in common, whether fans, athletes or administrators. A chance of healthy competition between individuals of a society is the basis for the games in which a select few participate and millions watch. Especially for the population of the United States, sports are so ingrained into the culture that it would be hard to imagine a country without them. Sports have been praised for their ability to be a melting pot (Lumpkin), an idea easily understood by the United States, which holds the same nickname. They are considered to be the great equalizer because more attention is given to the abilities of a person than to who they actually are (Humara). Most people believe that sports provide equal opportunities for both majorities and minorities alike (Kahn). But what if this is not true? Just as minorities are discriminated against in everyday society, there is speculation and debate that discrimination occurs in sporting institutes as well. Economists and the general public have become more interested in the issue of discrimination against minorities in professional sports (Kahn). This topic is easily pursued and assessed considering statistics are readily available for the public, such as the gender, age, race, ethnicity and salary of players in professional sports such as baseball, football and basketball (Kahn). A growing number of sports sociologists are focusing on these inequalities and trying to discover if there is an actual problem and if so how it can be corrected (Eisen 127). The general issue of discrimination in institutions was addressed by Title VII of the Civil Rights Act of 1964. This article prohibits employment discrimination based on race, color, religion, sex and national origin (Hanna). Some people argue that there is still evidence of racial discrimination in sports today, though. Despite laws, the situation becomes sticky when it comes to racial discrimination. Is it really possible to prove that someone was not hired based on their race? In some cases, yes, but in others, no. The government cannot force people to hire certain candidates, but their ability to punish institutions for denying a position to a candidate based on race is limited (Hanna). Within the institution of sports, there are several ways that a person can be discriminated against, such as during the hiring process, what position he or she is allocated, or how much he or she is paid in salary (Kahn). Discrimination can come from employers, coworkers, customers, and people who hold prominent positions such as sportscasters, Hall-of-Fame selection committees, sports executives and franchise owners (Leonard). Discrimination not only affects if someone is able to be a part of a team, but how they are treated while on that team. Minorities are said to experience discrimination during the hiring process simply based on their origin and the fact that those in decision-making positions are more inclined to hire those who are similar to themselves. Since several administrators are white males, they are more likely to hire white males when given the chose between several well-qualified candidates. Those who are hired could possibly experience discrimination through the allocation of their positions; minorities may be given less-prominent leadership and critical-thinking positions such as pitchers and quarterbacks (Kahn). Salary is a difficult area to determine discrimination due to the fact that numbers may be biased, figures may be omitted, players perform different positions at different skill levels, veterans are paid more than rookies, and contracts may differ based on the number of years and the salary to be paid (Kahn). Customers may show their own form of discrimination by refusing to attend games or purch ase certain merchandise, as well as racial slurs said during taunting or trash talking (Lumpkin). The three sports that are voted as the most popular in the United States are baseball, basketball and football. These three only offer a handful of positions: 737 in Major League Baseball (MLB), 245 in the National Basketball Association (NBA) and 1400 in the National Football League (NFL) (Eisen 230). The chances of someone securing a position on a team in these institutions is miniscule, with four out of every 100,000 Caucasians, two out of every 100,000 African Americans and three out of every 100,000 Hispanics successfully doing so (Egendorf 95). Professional sports organizations are required to submit a Racial and Gender Report Card to assess the hiring practices of women and people of color in each organization. These assessments ensure that minorities are justly represented in such prominent organizations by considering the composition of the players, coaches and administration. For example, if African-Americans represent twenty-four percent of the population then twenty-four percent of the positions held in a sports organization must be held by African-Americans. In the 2010 Racial and Gender Report Cards, the MLB, NBA and NFL each scored an A in racial hiring practices, with the MLB and NFL improving from an A- and the NBA dropping from an A+ in 2009 (CBA). The color barrier in baseball was broken by Jackie Robinson in 1947 when he joined the Brooklyn Dodgers and ended segregation in professional baseball (Kahn). At the start of the 2010 season, minorities composed over forty percent of the players in the MBL, including African-Americans, Latinos and Asian-Americans. Nine people of color (three African-Americans, five Latinos and the first Asian-American) hold the title of manager in the MLB, bringing the total managers of color to thirty percent. Thirty-two percent of coaching positions are held by minorities, and they are also well represented in administration positions as well (CBA). The National Basketball Association employs the highest percentage of minorities with eighty-two percent of their players being African-American, Latinos and Asian-Americans. Seventy-seven percent of those players are African-American. International players hold eighteen percent of positions on NBA teams. Michael Jordan is the only African-American majority owner of a professional sports team, but there are four African-American presidents in the NBA. Thirty percent of the head coaches are of a minority, with one American-Asian and eight African-Americans holding positions, while forty-one percent of the assistant coaches are of color (CBA). Administration in the National Football League hosts many positions for minorities as well, with twenty-five percent of the positions being held by African-Americans, Latinos, Asians and Native Americans, but no person of color has ever held majority ownership of an NFL team. The representation of minorities is relatively high for African-Americans at sixty-seven percent, but Latinos and Asian-Americans are only represented with one and two percent, respectively. Out of all of the professional sports organizations, the NFL has the smallest percentage of international players with two percent. The coaching staff of the NFL boasts six African-American coaches and one hundred fifty seven assistant coaches of color (CBA). Based on the data collected from the Racial and Gender Report cards of Major League Baseball, the National Basketball Association and the National Football League, minority representation fares well in these professional sports. Certain measures, such as this report card, have been taken to ensure that minorities are represented in sporting institutes (CBA). One such measure is the Rooney Rule, enacted by the NFL in 2002. The Rooney Rule was headed by Dan Rooney of the Pittsburgh Steelers and states that any NFL team seeking to hire a head coach must interview one or more minority applicants (Hanna). This rule is most likely accountable for the fact that one fourth of NFL teams have a minority coach. Measures like these enable minorities to have an equal opportunity to be represented in the sporting organizations in the country in which they reside. While the numbers show that discrimination is very low, if not nonexistent, in sporting organizations in the United States, they can only go so far. Discrimination is not just about how many players of color are on a sporting team, but what they had to do in order to achieve their position and how they are treated once they are a part of the team. Blacks were excluded from professional sports all together until the 1940s, after World War II (Kahn). Before this time, African-Americans began their own black leagues that mirrored the white-only versions of the sport. For example, Rube Foster founded the National Negro Baseball League in 1920 that offered an alternative for black athletes excluded from the major leagues (Eisen 138). These leagues were a chance for African-Americans and other minorities to play sports they loved, although they were far from equal to their white counterparts. Once minority players were allowed to become a part of professional sports alongside white people, it was an uphill battle. African-Americans were striving for success in institutions that were controlled and defined by white standards (Eisen 135). They had to face the fact that they were both black and American playing white sports (Eisen 133). They wanted to be classified equally with their teammates, but they were defined by their color and not their ability (Eisen 138). These players strove to gain acceptance but never completely broke away from being defined by their race (Eisen 136). Wins symbolized symbolic nails in the coffin of racial inferiority but losses were evidence of their limits as minorities (Eisen 133). Many prominent minority athletes used their social status to help those in their race that were less fortunate while they pursued their careers (Eisen 136). Some may argue that discrimination exists in sporting organizations in the United States today. Qualifications and abilities may be overlooked because of the race of the applicant (Egendorf 103). Since many controlling positions in both professional and collegiate sports are held by white males, minorities have less of a chance of being hired due to the fact that the employer is more likely to hire someone similar to themselves (Egendorf 99). Athletes who have played the sport should be awarded leadership positions, but more often than not whites are hired over minorities (Egendorf 98). Minority athletes, many of whom grow up in lower-income areas, are denied equal training facilities during high school and are therefore at a disadvantage compared to their white counterparts when it comes to trying out for spots on professional sports teams (Kahn). Others do not see discrimination present in organizations such as the MLB, NBA and NFL. These people look at the statistics and notice that minorities are represented more in sports than they are in the entire population (Kahn). They also notice trends, such as the fact that the NBA is representative of more minorities than whites and that the NFL is increasingly composed of Pacific Islanders and Latinos (Egendorf 97). Since white players have more opportunities in society after retirement, they are more likely to retire earlier and therefore will not be as valuable as a minority who will play for a longer amount of time (Kahn). Either way the situation is looked at, minorities are fast becoming a majority (Justice Reader 2). Since the United States have been considered a melting pot for people from so many cultures and the country offers so many more opportunities, more and more people are immigrating in search of a better life. Although America has been defined as white, that is slowly beginning to change (Justice Reader 2). So how is justice ensured to minorities wishing to pursue a career in professional sports? The principle of distributive justice should be followed, or rewards, rights, opportunities, services and treatments because of who that person is, what he or she has done or to which group he or she belongs (Justice Reader 40). If an African-American athlete and a white athlete train equally for a position on a team, they should be given an equal opportunity to try out for that position. Their chances should be fair and consistent. Justice should be understood as merit focused on what is owed a person by virtue of his or her actions, efforts and impacts (Justice Reader 49). In the Old Testament of the Bible, we are told that God loves justice (Isaiah 61:8). The sin of humanity creates injustice in the world, yet we are called to live just and righteous lives (Micah 6:8). A reoccurring theme in the Old Testament is the law that God calls His people to live by. When the law is followed, we are able to live in harmony with God and other humans. This law has been broken, though, creating the injustices that we are dealing with in our day and age. One of the main focuses of the New Testament is the teachings of Jesus. In these teachings, He calls us to love our neighbors as ourselves (Mark 12:31). By treating our brothers and sisters in just ways, we are loving them as we love ourselves and treating them how we would want to be treated. The New Testament also tells us that we are all one body of Christ and therefore everyone is equal (Galatians 3:28). Why should some have privileges over others or be treated with injustice? Sporting organizations are very prevalent in the culture and society of the United States. The issue of minority representation has always been a controversy in the sporting world due to the fact that a successful career in athletics leads to success away from the athletic world (Eisen 221). Not only is minority representation important since they are a large part of the culture, but minorities are given more opportunities through a career in sports. Creating a system that gives equal opportunities and treatments to both majorities and minorities is one way to solve injustices in sporting organizations. Some actions to begin this system have been started, such as the Rooney Rule in the NFL. Individuals can voice their opinions when it comes to sporting organizations, such as protesting unjust actions and treatments. One voice may not be a lot, but many voices together can make a loud sound.

Mafia Essay -- essays research papers fc

The Mafia way of life may seem like a romantic updated version of the western movie played out on the streets of the big cities where the good guys and the wise guys who share the same instincts and values do battle before an enthralled public but it is actually very different. The Mafia is really just a group of uneducated thugs making money by victimizing the public. Initially, the Mafia was setup as a prominent supplier of bootlegged liquor, but it has spread into many different areas of crime. During this research paper I will discuss three aspects of the Mafia which are crime, structure and decline in leadership. The Mob siphons off public funds, rigs contracts, corrupts unions which many hard working people with legitimate jobs are a part of, smuggles drugs, and runs illegal gambling rings. These are some of the ways the Mob negatively affects our community and harms innocent citizens. Any illegal activity that brings in big money the Mafia is part of. Union corruption has been the primary focus of many federal investigations and by the end of the 1980’s, four unions, the Teamsters, Longshoremen, Laborers, and Hotel and Restaurant Employees union, had all been identified as mob dominated. Not only does the mob find money makers in the United States, they finds ways to bring money to them from other countries. Alien smuggling generates more than $3 billion a year for the mob. Mobsters will kill without remorse and threaten anyone who won’t go along with what they are doing. To keep free from the arm of the law "corrupters nullify the law-enforcement and political processes primarily by outright bribery and other rationally designed forms of ‘influence’ such as contributions to political campaigns and promises to deliver votes in a particular area." One might think that corruption and bribery is not a problem, but one noted political analyst suggests that "the underworld" contributes 15 percent of the 3 costs of local and state political campaigns which causes one to think that the mob may have a strong hold on many powerful politicians. Mafia involvement with legitimate business’s affects the public in many ways. Respectable bankers have become unwitting allies to the Mafia and most of the securities stolen in the United States during the last two decades are lying safely in the vaults of respectable banks, hypothecated for legi... ...ol. 5. Boca Raton: SIRS, 1997. Art. 29. McGarvey, Robert. "Global Organized Crime." American Legion Feb. 1996: 16. Crime. Ed. Trudy Collins. Vol. 5. Boca Raton: SIRS, 1997. Art. 64. McKillop, Peter. "The Last Godfathers?" Newsweek 6 Feb 1989: 25. Mueller, Tom. "Cosa Nostra." The New Republic 15 Apr. 1996: 17-18. Norland, Rob. "The ‘Velcro Don’: Wiseguys finish last." Newsweek 13 Apr. 1992: 34-35. Pistone, Joseph D., and Richard Woodley. "Undercover with the Mafia: ‘Respect’ Was the Watchword." Palm Beach Post 10 Apr. 1988: 1E. Crime. Ed. Trudy Collins. Vol. 4. Boca Raton: SIRS, 1993. Art. 8. Reid, Ed. The Grim Reapers. Chicago: Henry Regnery Company, 1969. Reuter, Peter. "The decline of the American Mafia." Public Interest Summer 1995: 89-99. Crime. Ed. Trudy Collins. Vol. 5. Boca Raton: SIRS, 1997. Art. 49. Viviano, Frank. "The New Mafia Order." Mother Jones May-June 1995: 45-54. Vulliamy, Ed. "Mafia INC." World Press Review Dec. 1992: 11-16.

Organization Structure

Sgagafga Fdgasf Fdga Dsg Dgfa G Qgfrsad 1. Function and Project Organization Structures * In a function organization structure, employees are organized according to the nature of their employment. For example, all employees who work with human resources are relegated to a department called human resources while all employees who work with the company's accounts are assigned to the accounting department. In a project organization structure, employees with different skills and responsibilities are put together in departments according to the projects that they are working on. Matrix Organization Structure Matrix organization structure is a hybrid of function and project organization structures where one employees has two or sometimes even more sets of responsibilities and oversight. Said employee is responsible not only to superiors in the department in which he works but also to the manager who leads the project to which he is assigned. For example, an engineer who is assigned to work on architectural plans answers to both the project leader and to his superiors in the engineering department. * Sponsored Links * Employee Performance Goals Employee Performance Goals S/W Download Free Whitepaper! ww. CornerstoneOnDemand. com Communication * Communication can be considered good when it is both effective and efficient in getting the intended meaning across to the intended recipient. Efficient means that the meaning was conveyed in a concise manner without bloat while effective means that the message was conveyed without its intended meaning being distorted in some way in the process. Poor Communication in Matrix Organizations * A matrix organization comes with a host of disadvantages, many of which have a negative impact on the efficacy and efficiency of communication within the organization.First, there is redundant management in the sense that there are two sets of management whose responsibilities overlap at times, meaning that their communication to higher-ups i s hampered by one another. Second is that each set of management is independent of one another; this can produce different analyses, which can lead to a confused assessment for higher-ups. Third is that redundant management is expensive and the two sets of information that they produce and communicate to their superiors is generally not worth that expense. Sponsored Links * Organizational ChartsMake Organizational Charts Fast See Examples, Free Download! www. SmartDraw. com * Create Org Charts Online Plan, Collaborate, Organize Start a Free Live Demo Now www. OrgPlus. com * Organization Structure Chart Quickly Find Organizational Development Theory Solutions www. Business. com * Accredited Sales Courses 100% Online Sales Skills Courses. Approved by IACET. Enroll Today! Universalclass. com Related Searches * Organisational Structure * Matrix Organization * Organization Structure * Matrix Management * Business Structure These 5 Things Will Destroy Your RetirementNewsmax 1% of American s Believe This Crisis is ImminentMoney Morning Before You Sneak That Bottle on BoardReviewed. com Billionaire Tells Americans to Prepare For â€Å"Financial Ruin†Moneynews   by Taboola References * FAO Corporate Document Depositary: Matrix Organization * FAO Corporate Document Depositary: Where the Matrix Approach Is Best * Photo Credit Hemera Technologies/AbleStock. com/Getty Images ————————————————- Matrix management From Wikipedia, the free encyclopedia | This article  needs additional citations for verification.Please help  improve this article  by  adding citations to reliable sources. Unsourced material may be  challenged  and  removed. (October 2010)| A matrix organization Matrix management  is a type of organizational  management  in which people with similar skills are pooled for work assignments. For example, all  engineers  may b e in one engineering department and report to an engineering manager, but these same engineers may be assigned to different projects and report to a different engineering manager or a project manager while working on that project.Therefore, each engineer may have to work under several managers to get his job done. Contents  Ã‚  [hide]   * 1  The Matrix * 2  Advantages and Disadvantages * 3  Visual representation * 4  Clarification * 5  References * 6  Further reading| ————————————————- [edit]The Matrix Some organizations fall somewhere between the fully  functional  and pure matrix. These organizations are defined in  A Guide to the Project Management Body of Knowledge(PMBOK) 4th Edition as  composite.For example, even a fundamentally functional or matrix organization may create a special project team to handle a critical project. Whereas project-ce ntered organizations (like those in engineering, construction or the aerospace industries) have structures built around project teams as their functional units, matrix organizations follow the traditional structures, with some adjustments to their hierarchy to support project units. [1] ————————————————- [edit]Advantages and Disadvantages Proponents of matrix suggest that two advantages exist to matrix management.First, it allows team members to share information more readily across task boundaries. Second, it allows for specialization that can increase depth of knowledge and allow professional development and career progression to be managed. The disadvantage of matrix management is that employees can become confused due to conflicting loyalties. The belief is that a properly managed cooperative environment can neutralize these disadvantages. Opponents of matrix managemen t believe that it is an outdated method to organize a company.One disadvantage of matrix management is that it doubles the number of managers when compared to  line management, and as the time to reach a decision increases with the number of managers the result may be an increase in management related overhead expenses. The advantages of a matrix include: * Individuals can be chosen according to the needs of the project. * The use of a project team that is dynamic and able to view problems in a different way as specialists have been brought together in a new environment. * Project managers are directly responsible for completing the project within a specific deadline and budget.Whilst the disadvantages include: * A conflict of loyalty between line managers and project managers over the allocation of resources. * Projects can be difficult to monitor if teams have a lot of independence. * Costs can be increased if more managers (i. e. project managers) are created through the use of project teams. ————————————————- [edit]Visual representation Representing matrix organizations visually has challenged managers ever since the matrix management structure was invented.Most organizations use dotted lines to represent secondary relationships between people, and charting software such as Visio and OrgPlus supports this approach. Until recently,  Enterprise resource planning(ERP) and  Human resource management systems  (HRMS) software did not support matrix reporting. Late releases of  SAP  software support matrix reporting, and  OracleeBusiness Suite can also be customized to store matrix information. ————————————————- [edit]Clarification Matrix management should not be confused with â€Å"tight matrix†.Tight matrix, or co-locati on, refers to locating offices for a project team in the same room, regardless of management structure. ————————————————- [edit]References 1. ^  Seet, Daniel. â€Å"Power: The Functional Manager’s Meat and Project Manager’s Poison? â€Å",  PM Hut, February 6, 2009. Retrieved on March 2, 2010. ————————————————- [edit]Further reading * Galbraith, J. R. (1971). â€Å"Matrix Organization Designs: How to combine functional and project forms†. In:  Business Horizons, February, 1971, 29-40. â€Å"A Guide to the Project Management Body of Knowledge  (PMBOK)†,  Project Management Institute,  ISBN 1-880410-23-0 * R J Shepherd (2007). â€Å"Mentoring Soft Boundaries for Management†, MIDAS MDF 2007; 2:79-89 Categories: * Mana gement * Organizational theory * Types of organization ————————————————- Navigation menu * Create account * Log in * Article * Talk * Read * Edit * View history Top of Form Bottom of Form * Main page * Contents * Featured content * Current events * Random article * Donate to Wikipedia * Wikimedia Shop Interaction * Help * About Wikipedia * Community portal Recent changes * Contact Wikipedia Toolbox Print/export Languages * * * Deutsch * Francais * * Magyar * Nederlands * * Norsk bokmal * Polski * Portugues * Suomi * Ti? ng Vi? t * Edit links * This page was last modified on 4 April 2013 at 12:35. * Text is available under the  Creative Commons Attribution-ShareAlike License; additional terms may apply. By using this site, you agree to the  Terms of Use  and  Privacy Policy. Wikipedia ® is a registered trademark of the  Wikimedia Foundation, Inc. , a non-pro fit organization. * Contact us * Privacy policy * About Wikipedia * Disclaimers * Mobile view * *

Free Essays on A Fine Line Between Body And Soul

In many different philosophies, the symbol of Yin-Yang can be described as two inseparable polar opposites or complementaries, the interaction between which determines phenomenal reality. However, one will eventually lead into another in an endless cycle. The interactions and balance of these forces in people and nature influence their behavior and fate. In many ways, William Butler Yeats’s â€Å"Crazy Jane Talks with the Bishop† can be compared to these symbols. The poem offers contrasting views on body versus spirit, physical versus emotion and sex versus love. â€Å"Crazy Jane Talks with the Bishop† is a short poem. The first stanza places Crazy Jane and the Bishop in a chance meeting on a road. The Bishop rebukes Crazy Jane for her promiscuous lifestyle and urges her to make amends. In the third and fourth lines, the Bishop suggests that, after all, her body is old now: â€Å"Those breasts are flat and fallen now/Those veins must soon be dry.† Soon her body will die, so she should ignore her body and emphasize her soul. The next two lines suggest that she should change her immoral ways and stop living in filth; â€Å"Live in a heavenly mansion/Not in some foul sty.† The Bishop is letting her know that in order to go to heaven she needs to get out of that ugly sty. Crazy Jane answers back in the last two stanzas. She notes in line seven and eight, â€Å"Fair and foul are near of kin/And fair needs foul.† She is telling the Bishop that in order to be a good person you have to experience the bad. The word â€Å"fair† represents her beauty and â€Å"foul† being her ugly side. She admits she’s old and her friends are either sick or have died; â€Å"My friends are gone, but that’s a truth/Nor grave or bed denied.† But her experience with both physical reality (â€Å"bodily lowliness†) and spirituality (â€Å"heart’s pride†) has given her insight- she is â€Å"learned.† The third stanza asserts that one has to undergo what some may s... Free Essays on A Fine Line Between Body And Soul Free Essays on A Fine Line Between Body And Soul In many different philosophies, the symbol of Yin-Yang can be described as two inseparable polar opposites or complementaries, the interaction between which determines phenomenal reality. However, one will eventually lead into another in an endless cycle. The interactions and balance of these forces in people and nature influence their behavior and fate. In many ways, William Butler Yeats’s â€Å"Crazy Jane Talks with the Bishop† can be compared to these symbols. The poem offers contrasting views on body versus spirit, physical versus emotion and sex versus love. â€Å"Crazy Jane Talks with the Bishop† is a short poem. The first stanza places Crazy Jane and the Bishop in a chance meeting on a road. The Bishop rebukes Crazy Jane for her promiscuous lifestyle and urges her to make amends. In the third and fourth lines, the Bishop suggests that, after all, her body is old now: â€Å"Those breasts are flat and fallen now/Those veins must soon be dry.† Soon her body will die, so she should ignore her body and emphasize her soul. The next two lines suggest that she should change her immoral ways and stop living in filth; â€Å"Live in a heavenly mansion/Not in some foul sty.† The Bishop is letting her know that in order to go to heaven she needs to get out of that ugly sty. Crazy Jane answers back in the last two stanzas. She notes in line seven and eight, â€Å"Fair and foul are near of kin/And fair needs foul.† She is telling the Bishop that in order to be a good person you have to experience the bad. The word â€Å"fair† represents her beauty and â€Å"foul† being her ugly side. She admits she’s old and her friends are either sick or have died; â€Å"My friends are gone, but that’s a truth/Nor grave or bed denied.† But her experience with both physical reality (â€Å"bodily lowliness†) and spirituality (â€Å"heart’s pride†) has given her insight- she is â€Å"learned.† The third stanza asserts that one has to undergo what some may s...

Juan in this novel represents the quintessential saint and martyr Essay Example

Juan in this novel represents the quintessential saint and martyr Essay Example Juan in this novel represents the quintessential saint and martyr Essay Juan in this novel represents the quintessential saint and martyr Essay Essay Topic: Fight Club Novel In The Power and the Glory, Greene presents us with a very unconventional protagonist: a fugitive whisky priest, the father of a bastard child, on the run from an overzealous lieutenant in a world where religion is illegal. Struggling to survive, he meets a scheming Mestizo, a Judas, who he knowingly follows into the hands of the lieutenant, and is subsequently executed. The novel examines the concepts of duty, persecution, compassion, and the idea of sainthood. The world of Mexico that Greene creates is a decaying, merciless, ungodly place, a place where one would not necessarily expect to find a typical saint. The storybook heroic saint in the novel, Juan, embodies all of the saintly stereotypes, whereas the priest does not. Greene is not interested in the typical, formulaic saint: he is far more concerned with the idea of finding spirituality in unexpected places, a good example of which is the prison scene.The prison scene is presented by Greene as being a microcosm of the world: This place was very like the world: overcrowded with lust and crime and unhappy love, it stank to heaven. This shows us Greenes acceptance of the world, overcrowded with inevitable human flaws, with the repetition of and increasing the pace of reading, giving a tone of relentlessness. The word crime linking the prison and the outside world implies that, just as the prison is full of criminals, so too is the world. Lust is a reference to the pair copulating in the prison, and the wider implication of this is that the world is full of such lust, which Greene accepts, as we are but humans. Indeed, the priest himself succumbed to lust, in conceiving Brigitta, his illegitimate daughter. Unhappy love in itself is an interesting binary pair, as one usually associates love with happiness; Greene is here subverting our expectations associated with the word love, perhaps suggesting that the archetypal connotations of love are often illusory.The priests time in prison also gives us an insight into his own views on martyrdom; when a prisoner suggests he is a martyr, he replies I dont think martyrs are like this Martyrs are holy men. The fact that he giggles first shows us that hes no Juan; giggling is a childish, unmanly thing to do. This shows us that he does not believe himself to be a holy man; he is in a state of mortal sin. This is because he has fathered a bastard child, which fills him with a miserable happiness, reminiscent of the unhappy love in the prison. He continues his self-deprecation, saying you must never think the holy martyrs are like me. I am a whisky priest. His repeated use of the word holy, and his dissociation from it, shows that the priest is humble, modest, and aware that he is not the typical holy man. The fact that he accepts the whisky priest label, whilst avoiding the label of martyr shows that he is modest, but also encourages the reader to question the nature of martyrdom; could a whisky priest also be a martyr?A martyr, or saint, in the p riests eyes should see beauty in suffering: Saints talk about the beauty of suffering. Well, we are not saints, you and I. This is regarding the people having sex in the prison, when he is discussing it with the pious woman. He says he is a bad priest and knows from experience how much beauty Satan carried. That he acknowledges beauty in sin goes against traditional Catholic ideals regarding sin; he has a more realistic attitude to life, discarding the idealistic view of sin as being ugly, accepting that it can be beautiful. Of course, Greene is subtly implying that the priest does possess saintly qualities, in that he knows what a saint should see. Indeed, even though he doesnt find beauty in suffering here, he finds peace, clarity and an irrational affection for the inhabitants of the prison: love.Love is something the priest values highly, and in the religious sense love is paramount. It is notable that in his innocence, he had felt no love for anyone; now in his corruption he h ad learnt Here, Greene shows us that the priests previous, pious, innocent way of life had been devoid of true love. Now, through suffering and corruption, he learns love, giving him a somewhat saintly quality. Typically, saints should learn through suffering alone, not corruption; but we know that the priest is no typical saint. Indeed, presenting us with a priest whose love stems from corruption questions the traditional nature of sainthood as epitomised by Juan.The way that the novel is written encourages the reader to sympathise with the whisky priest, in spite of his flaws. The priest shuffles in and out of scenes, with an air of nervous hilarity. He is diminutive, lacks presence, and refers to himself as a bad priest. This is in stark contrast with Juan, who was noted for his humility and piety; but yet, even the pious Catholic mother who is reading the story of Juan admits that the whisky priest is not despicable. The same cannot be said for Josà ¯Ã‚ ¿Ã‚ ½, though, whom she does refer to as being a despicable man.Josà ¯Ã‚ ¿Ã‚ ½ represents cowardice, abandonment of faith, and selfishness. In the graveyard, he refuses to pray for a couples dead child, confessing I am unworthy. Cant you see? I am a coward. This aspect of Josà ¯Ã‚ ¿Ã‚ ½ is made clear on numerous occasions, and his life seems to be dictated by fear. The word coward rings true, as Josà ¯Ã‚ ¿Ã‚ ½, unlike the whisky priest, gave in to public humiliation, marriage, in order to save himself. He is described by Greene as having given in to the unforgivable sin despair. Contrastingly, the whisky priest never yields to despair, and has an underlying moral code and sense of duty he puts his duty before his fear, unlike Josà ¯Ã‚ ¿Ã‚ ½. It is no coincidence, then, that the priest who converted Greene to Catholicism, Father Trollope, was described by Greene in A Sort of Life, as driven further by some inner compulsion to the priesthood; it is clear to see that the whisky priest reflects this com pulsion Greene writes that the whisky priest had given into despair five years ago, when he conceived his child, and he returns to the scene of his despair with a curious lightening of the heart. For he had got over despair too. This is crucial, as it is the pivotal difference between him and Josà ¯Ã‚ ¿Ã‚ ½; Josà ¯Ã‚ ¿Ã‚ ½ is unable to get over despair.Despair is a common theme in the novel, which is unsurprising given the setting. The Mexico Greene describes is one with blazing Mexican sun and bleaching dust. The words blazing and bleaching are very negative; blazing conjures up imagery of fire, and bleaching carries connotations of bones and arid land. Greene uses a filmic narrative technique, describing the visual aspects of the novel in detail; as Evelyn Waugh writes, His technical mastery has never been better manifested in his statement of the scene It is the cameras eye recording significant detail. It is this which gives the reader a clearer image of just how bleak the set ting is to live in.Living in such a place, despair seems almost inevitable for most, which creates a need for escapism. The story of Juan provides such escapism for the girls who listen intently to it: One of the little girls licked her lips secretively. This was life. Obviously, the story of Juan is not life at all; Greene is being ironic here, as the idealistic world of the tale is far removed from the harsh realities of life. It is also ironic that the mother says Juan was a true young Mexican boy, as children in this novel are typically cynical (such as Coral Fellows, Brigitta, and Luis, the boy who idolises the lieutenant), or in the case of the girls, gullible. These harsh realities outline the absurdities of Juans clearly fictitious world, and highlight the sheer dreadfulness of the world Greene has set the novel in, a world in which the word life was taboo: it reminded you of death. By telling the audience that the people of this place associate the word life only with death , Greene is emphasising the bleakness of the world, and the nihilistic attitudes of many that live there. In such a world, a heroic such as Juan seems ill-fitting and unrealistic: the whisky priest is a flawed, corrupted hero, for a flawed, corrupted world.This flawed hero, however, was not well-received by all of Greenes contemporaries; George Orwell wrote that Greene appears to share the idea, which has been floating around ever since Baudelaire, that there is something rather distinguà ¯Ã‚ ¿Ã‚ ½ in being damned; Hell is a sort of high-class nightclub, entry to which is reserved for Catholics only. Here, Orwell is trivialising the novel; the word floating is rather condescending, and the use of distinguà ¯Ã‚ ¿Ã‚ ½ seems rather dismissive, and implies that the idea is somewhat pretentious. Mention of a nightclub further trivialises the novels message. Orwell is clearly accusing Greene of being unoriginal and pretentious, and the whisky priest as being nothing new. However, I disa gree; with the direct comparisons to sainthood and martyrdom between Juan and the priest, Greene puts this idea into a newer, more realistic and contemporary context.The world in which the novel takes place is one of people who doubt the priest: That is what everyone says all the time you do no good I can see them saying it all over the world. The fact that the priest is told this all the time shows that the opposition he faces is relentless, but he still does not give into despair. You do no good shows that his work is viewed as futile by the population. This is reminiscent of the nihilistic view expressed by philosopher Aleister Crowley in Towards The Golden Dawn, being appalled by the futility of all human endeavour. However, instead of being appalled by this futility, the priest acts in spite of it this is where his strength lies.Whilst nihilistic attitudes permeate many layers of this Mexican society, the priest seems to be determined, strong and stoic in his outlook,. He kno ws that his efforts are futile, that the easiest thing to do would be to hand himself in yet carries on regardless. He shows faith and courage, defies despair, and struggles on. Indeed, when he visits his home village, he realises that When he was gone it would be as if God in all this space ceased to exist, and finds himself shaken with the enormity of the problem, but still continues on regardless, driven by a sense of duty. That God would effectively cease to exist in the area without the priest outlines the magnitude of his responsibility: an immense load of responsibility: it was indistinguishable from love. This love is very like the love he feels for his fellow inmates in the prison scene.In the prison scene, the priest describes saints as people who see beauty in suffering, but doesnt see himself as such a saint. However, he certainly has a saintly appreciation of suffering. An excellent example of this is when he is about to leave his home town: He cried out stubbornly in a voice of authority, That is why I tell you that heaven is here: this is a part of heaven just as pain is a part of pleasure. He said, Pray that you will suffer more and more and more. Never get tired of suffering. The fact that he is stubborn shows how resilient and determined he is, and again gives us the idea that he is defiant in the face of despair. In his modesty, he proclaims himself not [a] saint in prison, yet clearly does appreciate the beauty in suffering. He links suffering to heaven, clearly associated with beauty, and his repetition of the word suffering shows us how passionate he is on the subject. It seems Greene is deliberately making the audience aware of the priests stance on suffering, so that we remember this moment when he later talks about sainthood in the prison. This is a technique Greene uses effectively, as we see the priest as humble and modest, yet still sees the world as a saint by his own definition; seeing beauty in suffering.The priest is in many wa ys a pathetic character, with his shambling from place to place, and his degradation. He is, in many situations, a powerless victim of circumstance. For example, when the wine he works so hard to purchase is drunk by the chief of police, he starts crying, and says he sees all the hope of the world draining away. Here, we see the pathetic side of the priest not only because he is crying, but because he is beginning to despair, and is a powerless victim of circumstance. However, this is by no means his most pathetic, undignified moment; this is without doubt when he fights with a dog over a scrap of meat. The absurdity of the situation is not lost on the priest, either: suddenly he laughed: this was human dignity disputing with a bitch over a bone. The phrase human dignity is clearly intended by Greene to be ironic, as the priest has lost any dignity he may have once had by fighting with the crippled bitch over a bone. He is clearly not a macho, true Mexican [man], unlike Juan Greene gives us such situations to show that humans Gods image will do what is necessary to survive, which should not affect their role as saints. He challenges the traditional view of sainthood, where upholding ones dignity is expected.A sense of responsibility clearly drives the priest to continue his struggle, his suffering; he knowingly walks into the mestizos trap He was quite certain that this was a trap probably the half-caste had suggested it but it was a fact that the American was there, dying. This fact gives the priest a sense of responsibility, even though hes heading to his death, which displays immense courage. Interestingly, the priest fails to see his own worth in this regard; after coming across the Native American woman, he thought God forgive me. I have no sense of responsibility: what can you expect of a whisky priest?.Greene makes it clear to the reader, by examples such as missing the boat at the start and following Judas into the trap at the end, that the pries t does have a sense of responsibility, despite being a whisky priest; this defies the stereotypes one might associate with the term, and shows that the priest has determination and courage. Of course, the priest is not completely courageous; he fears pain, and still fears death hes only human, unlike the seemingly supernatural Juan; he thinks you needed to be a little drunk to die, showing his flaws of alcoholism and fear. Juan, of course, was quite calm and happy when he knew he was about to die, and prayed for his enemies.Praying for his enemies, however, is something that the priest does, to an extent, share with Juan he pities the mestizo, thinking it was really shocking bad luck for the poor devil that he was to be burdened with a sin of such magnitude. Indeed, in his cell, the priest tries to pray for the half-caste, the lieutenant but in the moment of prayer he switched back to his child beside the rubbish dump, and he knew it was for her only that he prayed. The fact that he is unable to do as Juan and pray for his enemies is largely unimportant, as he at least attempts to pray for his enemies, and it is a sign of his flaws that he can think only of his daughter. He himself thinks that the people deserved a saint [but] God hadnt thought fit to send them one. Just by saying this, Greene is encouraging the reader to compare the priest to a saint, and is clearly challenging the preconceptions regarding sainthood.The priest, before death, thinks it would have been quite easy to have been a saint. It would only have needed a little self-restraint and a little courage. Here, Greene uses the word little twice, to show how the priest, by his own measure, has only missed sainthood by a small way. This encourages the reader to view the priest as a saint, and dismiss his sins as being too little, too trivial, to mar his piety. The mother of Luis even says that the whisky priest was a hero, one of the martyrs of the Church, and may be one of the saints. That eve n she considers him to be as such conveys Greenes message that sainthood need not be restricted to the absolutely, unattainably perfect. However, Greene seems to almost mock established ideas of sainthood when the mother says Of course, before we know he is a saint, there will have to be miracles and goes on to mention paying for relics. Such concepts seem ludicrous, given the priests own pragmatism, yet still persist. Greene is here questioning the Catholic definition of sainthood, and is satirising it critically.Critic David Lodge wrote that There is a good deal of evidence, internal and external, that in Greenes fiction Catholicism is not a body of belief requiring exposition and demanding categorical assent or dissent, but a system of concepts, a source of situations, and a reservoir of symbols. Clearly, he is supporting the notion that Greene challenges the categorical assent and dissent regarding sainthood, where assent represents the followings of the Catholic teachings, many of which the priest abandons. The assent is embodied by Juan, and the complete dissent by Josà ¯Ã‚ ¿Ã‚ ½, giving into the ultimate sin, despair. The priest lies in the middle ground, representing what V.S. Pritchett refers to as a whole and memorable human being.In conclusion, Greene uses the contrast between Juan and the whisky priest to not only question, but also to criticise and challenge the idealistic Catholic views on sainthood. He uses the priests flaws and self-doubt to present us with a character who would not be considered a traditional saint, but possesses many saintly qualities. Greene gives us the priests ideas of sainthood, such as seeing beauty in suffering and having a sense of responsibility, with the priests own thoughts of how he is not fulfilling them. However, Greene subtly subverts this by having sections in the novel where the priest does fulfil these self-lain expectations of sainthood, allowing the reader to make the connection and realise that the priest is actually a very dedicated and dutiful Christian, even though he himself does not realise it; his humility serves only to augment his saintliness.

Character Analysis of Homer Twtwb Essay Example

Character Analysis of Homer Twtwb Essay Example Character Analysis of Homer Twtwb Paper Character Analysis of Homer Twtwb Paper Homer Yanks is best friends with Elli, who is the protagonist in Tomorrow when the war began. Written by John Marksmen. The novel was published in 1993 and the genre Is young adult action. Seven teenagers decide to go camping during the school holidays, determined to be more independent. Suddenly when their homeland is invaded, Homer is forced to grow up a little earlier that intended. Leaving the irresponsible Joker as the reliable leader. As everything around them changes, Homer ill gulled his friends to safety In the depths of Hell. Having an older brother, Homer often had to fight for his attention and continues to do so. Getting it by playing practical jokes and committing petit crimes gives Homer his rebellious and mischievous attitude. He has lived on a farm his whole life so he has gained many useful skills, such as planting food and raising livestock. Which become very valuable during the war. Homer has a rather domineering personality and doesnt get along with strong-willed characters, even Elli sometimes. Homer Is Introduced to the novel when Elli Invites him to the camping trip to Hell. You instantly recognizes the brotherly bond they share as they are more relaxed around each other and constantly compete Homer and I had spent all our free time together when we were little, and we were still close Elli on page 16. Homer is all about Individualism and Is quick to voice his opinions. He tends to act before he thinks as well and doesnt consider the consequences as displayed In his latest escapade before the camp Hed Just been caught pouring a line of solvent across the dad and lighting it from his hiding place when a car got close. Elli on page 13. Homer may seem confident but he Is actually quite insecure, establishing a false reputation as a disrespectful and Insensitive guys guy to gain popularity and fit In. When they return to discover the war, Homer deals with the shock by trying to find answers and thinking rationally, he doesnt like being out of his comfort zone. He Is the most resilient In the group as he Immediately tried to find solutions whilst everyone wa s still panicking. Everyone calm down, Homer interrupted. Stay calm ,or well get nowhere. Homer on page 67. Homer insists they retreat back to Hell as he tries to gain some control, He and Elli are instantaneously the leaders of the groups as they are the most resolute. When things become more detrimental Homer starts to discards the stereotype he has hidden behind and begins to shows his real colors. It takes a lot to crack his shell but the blow comes from the least expected; Ft. She gets round his defenses as re and Homer become more Involved It seems so funny that hes Like that with me when hes so confident with everyone else . If page 213. Elli is stunned that she 1 OFF Ana let Homer track near Tort years tout won en really Is. He astonishes everyone with his level headed approach, though his rebellious streak is still there, as a wildness he uses to out think and surprise the enemy. The teens decide to fight back against the antagonists, becoming a guerrilla group, using hit and run tactics often planned by Homer. The schemes are so wild however are quite impel to carry out, using everyday objects Just like Homer used in his practical Jokes. Making his previous experience in Jokes particular useful. Homer however becomes more mature throughout the book, not wanting to put his friends at risk, he begins to take things more seriously. That was Homers genius. He combined action with thought, and he planned ahead. Elli on page 111. I believe for the duration of the other books Homers character will continue to have his classic troublemaker twist however he will also become more responsible and eke less unnecessary risks. His domineering personality is likely to present problems thou, living in such close quarters with the others for a long time. His relationship with If is set for a bumpy ride as Homer hasnt had much experience with romance, neither has If and she is quite delicate. Nevertheless Homer is the glue holding his team together, but as tensions grow he must be careful not to break it apart at the same time. Homers spirit will never dwindle even if he is pushed to his limits he will continue to follow his instincts and more importantly his heart.

Meeting Consumer Needs Case Study Example | Topics and Well Written Essays - 1500 words

Meeting Consumer Needs - Case Study Example The use of certain ingredients that are bad for health have been used by the company such as oils with transfats. Food Safety: McDonalds has reported that it conducts 2000 safety and quality checks on its products. Also 72 safety protocols in a day. The company also claims to be working closely with independent experts on science, health, food and nutrition. But if this is the case then the McDonald's coffee case has proved the organization wrong. In 1992 a woman in New Mexico bought coffee from the drive thru and accidentally spilled it on her thighs and she had to be taken to the hospital because she suffered from third degree burns. She sued the company and it was proved that McDonalds served coffee heated up to 180-190F or 82 -88 C. This can cause third degree burns within 12 seconds and normally restaurants have to serve coffee heated up to 60 C only. Thus, the lady was compensated for the damages and won the case. Plus it was also revealed that McDonalds had received up to 700 complains of burns during that period. Nutrition: McDonald's has been accused of producing highly fattening food products that are bad for health. The company was involved in yet another popular lawsuit known as Mclibel case. There were two activists in Britain who distributed leaflets stating "What's wrong with McDonalds" The company filed a case against them and the men tried to prove their statement but lost the case in the High court. Thus, they challenged the UK libel law in a European court so the court was forced to re-write the legislation. It was proved through the case that McDonalds exploited children through advertisement and also cause suffering to animals. Then Eric Schlosser wrote a book "Fast Food Nation" and mentioned that McDonalds uses political influence to increase profits at the expense of people's health and workers social conditions. Another important event damaged the company's reputation when the Hindu's sued the company for falsely claiming that their fries are vegetarian whereas it was proved they contained beef and animal content. The most important event that created doubts about nutrition in McDonalds food was the movie by Morgan known as "Super size Me." The movie showed having McDonalds for a month and super sizing when asked for thus he gains 11.11kgs in a month. Another important event that further added fuel to fire was when McDonalds claimed to reduce transfat in 2002 but due to some problems the oil was not changed on time and a site www.bantransfat.com had testimonials from people claiming damages for eating the food since they thought transfat had been reduced. All because the company did not create awareness of the fact. A case was filed and the company had to compensate for the damages. Toy safety: McDonalds claims to make the toys in their Happy meals themselves and also that they are tested and not made out of lead-based paint. The customers expect the company to be faithful and give importance to general health of the population by maintaining quality, safety and good nutrition in food. How the organization delivers to these expectations McDonalds has been involved in a number of lawsuits that have damaged its reputation. But whenever the

20th-Century Art Essay Example | Topics and Well Written Essays - 500 words

20th-Century Art - Essay Example One not needs to look at the picture for long to recognize the form, even though the viewer might not be able to put finger on pointillism but surely the form appears distinct from single stroke of brush. Color contrast has been used very effectively in this painting. Although the dots are supposed to appear distinctly but in this piece they appear so smooth, in a single tone. It gives the impression of pixels on TV screen. Most probably the whole painting was made with using CMYK color pattern;Â  Cyan (blue), Magenta (red), Yellow, and Key (black). The overall mood of the painting is quite relaxed, people are at the park and they are enjoying the sunshine. The distance technique is effectively used where the couple standing right in the forefront is quite big compared to boats in the distance. Despite the fact that only two or three faces are clearly visible, the overall emotional stir is quite evident. The mood is serene and the use of green color captivates the viewer with its beauty. The painting reflects peace and calm in human life. The mood seems as if people are gathered at the park at a lovely evening, men look a little lazy as if sitting there after their work shift and women are just enjoying the bright sunny day. In it absolute sense there is calmness in the whole painting. It seems as if no one is talking to anyone, all of them are having a conversation in their heads with natural beauty. Most of the people are staring at the lake, probably admiring the serene beauty and the sense of peace and tranquility it bestows on humans minds. Visual aspects of the paintings aside, emotional appeals in this art piece are simply brilliant. The viewer can get drenched by the beauty of the painting and could feel themselves as a part of it, as if right there in the park with the people. It would be really helpful if this painting is observed in its real size which is quite large. The canvas of this painting almost covers a whole wall. Although

Beyond Budgeting Essay Example | Topics and Well Written Essays - 2500 words

Beyond Budgeting - Essay Example To complete such development, a change of accounting system must also be considered, most of which is to get rid of budget or ‘managing with numbers’ and set goals for a longer period of time. Traditional budgeting is no longer valid in the emerging information age that is why hospitality industry needs to move ‘beyond budgeting.’ This is an alternative management model that promotes flexibility, devolution, and value maximization. This suggestion is supported by empirical investigation of hospitality budgeting mostly in the United Kingdom and United States. It is believed that Beyond Budgeting fits the progressive N-form organizational structure wherein full potential of the organization and the people are being liberated. Beyond Budgeting in International Hospitality Industry Introduction Nowadays, most organizations are facing considerable barriers in managing their performance capabilities particularly in the areas of budgeting. Hospitality industry is o ne of those industries that desperately need to experience a new management structure and performance budgeting system in the emerging information age. Traditional budgeting model is said to be universally disliked because the concept is expensive, it takes too long to respond, and a minimized value. Shareholders as well as customers are pressuring the industry to consider an alternative management model that is designed to eliminate conflicts in the organization as well as the reduction of costs and bureaucracy. Aside from being cost effective and strategic, the new management model must also coincide with the business goals of the twenty-first century. This vision is a great challenge to every organization because it requires â€Å"a new set of management process and new style of leadership...a new coherence among these management process and leadership principles to liberate full potential of the organization and its people† (Hope & Fraser, 2003, p.17). Beyond Budgeting is the model that has a capacity to manage performance and at the same time control the organization without budgets. However, the success of this concept is still doubtful to many organizations considering that how can there be management if there is â€Å"no budgets, no absolute targets, and no fixed plans† (Daum, 2002, p.1). The purpose of this paper is to discover the fresh approaches of information age such as Beyond Budgeting and new management structure. This paper has three sections that include: the overview of opportunities in Beyond Budgeting principles; the examination of current literature and critical evaluation of the topic; and the key recommendations applicable for international hospitality industry. Overview of Beyond Budgeting and Organizational Structure â€Å"The two fundamental elements of Beyond Budgeting model are new leadership principles based on the principle of empowerment of managers and employees, and new more adaptive management process† (D aum, 2002, p.2). According to the Beyond Budgeting Round Table (BBRT) of the Consortium for Advanced Manufacturing International (CAM-I), this empowerment which is also known as devolution is a process that will enable the organization to discover the full potentials of its people. The existence of Beyond Budgeting is due to the growing dissatisfaction delivered by the traditional general management approach of budgeting. Most of the tools and techniques that organizations used nowadays were no longer applicable to the issues of information

US. Vs. Richard Nixon Research Paper Example | Topics and Well Written Essays - 1000 words

US. Vs. Richard Nixon - Research Paper Example Since it was evident that the tapes might contain some contents that transgressed the arena of a president’s executive responsibility, the executive privilege of the President could not deny the judicial authority’s access to criminal evidence in a judicial proceeding. Historical Background of the United States vs. Nixon Case During the presidential campaign in June 1972, a group of burglars equipped with cameras and bugging devices were arrested while attempting to break into the Democratic Party Headquarters in Watergate. Soon in a subsequent police investigation, it became evident that the Nixon officials and even the President himself might be involved in this burglary. Though Nixon government denied any involvement with the crime, it made several attempts to cover up the connections of the burglary to the Oval Office. But under the crushing pressure of the Congress and the public, Nixon was forced to appoint Archibald Cox and Leon Jaworski successively as the speci al prosecutors. Meanwhile it was revealed that Nixon had several records of the conversations that might contain the evidence of the President’s cover-up of the burglary. ... Though Nixon released several edited versions of the tapes, he claimed that the materials were â€Å"protected under executive privilege† (). Also Nixon’s attorney St. Clair argued for the President’s absolute power to withhold information from being released: â€Å"The President wants me to argue that he is as powerful a monarch as Louis XIV, only four years at a time, and is not subject to the processes of any court in the land except the court of impeachment† (Kutler 131). Constitutional Issues and Arguments in the Case At a stage, the questions were raised: 1. whether the President is entitled, by the Constitution induced separation of powers, with an absolute power to maintain confidentiality of information from the court or other branches of the government, 2. whether the President could protect information under executive privilege, 3. whether â€Å"the claim of executive privilege damages the precedent set by the 5th Amendment, which ensures due p rocess† (). On the State’s side, it was argued that the President does not have an absolute power to withhold information, as the court said, â€Å"Neither the doctrine of separation of powers nor the generalized need for confidentiality of high-level communications, without more, can sustain an absolute, unqualified Presidential privilege of immunity from judicial process under all circumstances† (US v. Nixon). Neither the president’s executive privilege should come into conflict with a court’s demand for evidence in a criminal proceeding. Also as far as the question of justice is related to a case, the court can properly render justice, as in this regard Warren Burger wrote, When a claim of Presidential privilege as to materials subpoenaed

Observations in Settings Serving Children with Disabilities Essay

Observations in Settings Serving Children with Disabilities - Essay Example It seemed like a typical class where the teacher discussed lessons with the children and the children actively shared their ideas. Later, the teacher distributed some worksheets and asked the children to work in pairs. I was told by the teacher that she had pre-arranged the pairings in various ways depending on her goal for the students. The children with special needs (1 had ADHD and the other one had some cognitive delay) were given modified activities and paired with high performing students to help them out by peer tutoring. Once the children started working, the teacher went around the room checking on each pair, stopping once in a while to help those who need help or asking questions to guide the children. The children with special needs do not stand out. I would never identify them as such had I not been told they had special needs because they blend in so well with the typically-developing students. The second setting was a one-on-one session between a 7-year old boy with cog nitive delay and a reading specialist. She was trying to teach him phonetic sounds. She showed him some letter cards and asked him to sound out the letters. First it was done slowly with the teacher making the sounds while showing the cards and he imitated her. Later on, she kept showing him the cards and expected him to sound the letters by himself. Next came picture cards that he needed to identify and match the initial sound of the word with a letter. She started with only 3 pairs of picture and letters graduating to about 10 pairs at a time. The boy seemed to have a difficult time processing the pairings because it took him a long time to match the cards, but the reading teacher was very patient. My initial reaction to the observation was pure awe. I was so inspired with how these teachers can be so patient and understanding in helping out the students with special needs and they go out of their way preparing special activities for them. I thought they meticulously planned ahead in order to meet their needs and for the teacher of the inclusive class, to address each child’s need. I realized it takes special training to do what they do and a passion and commitment to do so. With the inclusive class, the teacher had to contend with multiple personalities and consider each student’s skill level so she can pair them off well. That meant she had previous knowledge of these children and have assessed them thoroughly. It seemed her pairings worked because I observed all the children productively working together. The partner of the child with ADHD was also very patient in holding his attention, often tapping his shoulder to make him focus on their task. I am not sure if this partner or any of the other typically- developing children were trained to deal with peers with special needs, but this boy seemed to know how to handle the hyperactive tendencies of his partner. The partner of the child with cognitive delay likewise displayed patience with her partner. She was like a miniature teacher going through the activity with him, asking him guiding questions so he can come up with the solution. It was obvious that she already knew the answer, however, she wanted him to figure it out himself. I saw a smile cross her face when he was able to answer the problem correctly. The reading teacher, on the other hand, worked only with one child, but I think it took much effort in guiding him. She poured all her concentrated effort on him without being distracted.

See 'Assignment Criteria' below Case Study Example | Topics and Well Written Essays - 1750 words

See 'Assignment Criteria' below - Case Study Example The United Kingdom had not implemented this Directive by the required date but the Minister of Health, had issued a statement in the House of Commons to the effect that the United Kingdom's existing legislation, in respect of occupational injuries was fully compliant with this Directive. However, the legislation provides a remedy only to those employees who had been working, for the same employer for at least three years. The Health and Safety Regulations 19921 states that a business employing staff who have to work on computers for a long time, is duty bound to, first, assess and reduce risks. Some of these risks are aches and pains in the upper limbs, known as repetitive strain injury or RSI and headaches and stress. In order to mitigate the deleterious effect of this type of work, it is imperative that a correct posture has to be adopted for computer use and persons working on computers have to take regular breaks from looking at the screen. Further, it has to be ensured that workstations meet the minimum requirements, namely the provision of adjustable chairs and non-glare lighting. This also includes the general work environment issues such as congestion in the office. Commensurate with the intensity of the work, recesses from work have to be planned and implemented. During these breaks, employees should be permitted to stop using the computer. Such employers have to provide either free or reimbursable ophthalmologic tests to their employees. If special spectacles are prescribed for use while doing the job, then the employer must pay for such spectacles. In addition to this employers have to provide health and safety information and training to their employees, who should know how to use their workstations correctly.2 The EEC Treaty - Article 118a states that the Member States should pay particular attention to encouraging improvements. This is to be especially enforced in the working environment giving special emphasis to the health and safety of workers. Further, the Member States' objective should be the harmonization of conditions, with due attention being given to maintaining the improvements already made. In order to help achieve this objective the Council, acting by a qualified majority on a proposal from the Commission, in cooperation with the European Parliament and after consulting the Economic and Social Committee, should adopt, by means of directives, minimum requirements for gradual implementation, taking into consideration the conditions and technical rules obtaining in each of the Member States. The provisions adopted pursuant to this Article should not prevent any Member State from maintaining or introducing more stringent measures, which are formulated for the express purpose of p rotecting the working conditions of workers, compatible with this Treaty. Employees on fixed term contracts should be treated as favorably as permanent workers are. There are two sets of regulations required to implement the EC Fixed Term Work Directive 1999/70/EC (the Fixed-Term Employees (Prevention of Less Favourable Treatment) Regulations 2002 and the Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000 (Amendment) Regulations 2002). The basic idea of the new fixed term work regulations is to make it unlawful to treat a fixed-term employee less favourably than a comparable non-fixed term employee engaged in similar work

US. Vs. Richard Nixon Research Paper Example | Topics and Well Written Essays - 1000 words

US. Vs. Richard Nixon - Research Paper Example Since it was evident that the tapes might contain some contents that transgressed the arena of a president’s executive responsibility, the executive privilege of the President could not deny the judicial authority’s access to criminal evidence in a judicial proceeding. Historical Background of the United States vs. Nixon Case During the presidential campaign in June 1972, a group of burglars equipped with cameras and bugging devices were arrested while attempting to break into the Democratic Party Headquarters in Watergate. Soon in a subsequent police investigation, it became evident that the Nixon officials and even the President himself might be involved in this burglary. Though Nixon government denied any involvement with the crime, it made several attempts to cover up the connections of the burglary to the Oval Office. But under the crushing pressure of the Congress and the public, Nixon was forced to appoint Archibald Cox and Leon Jaworski successively as the speci al prosecutors. Meanwhile it was revealed that Nixon had several records of the conversations that might contain the evidence of the President’s cover-up of the burglary. ... Though Nixon released several edited versions of the tapes, he claimed that the materials were â€Å"protected under executive privilege† (). Also Nixon’s attorney St. Clair argued for the President’s absolute power to withhold information from being released: â€Å"The President wants me to argue that he is as powerful a monarch as Louis XIV, only four years at a time, and is not subject to the processes of any court in the land except the court of impeachment† (Kutler 131). Constitutional Issues and Arguments in the Case At a stage, the questions were raised: 1. whether the President is entitled, by the Constitution induced separation of powers, with an absolute power to maintain confidentiality of information from the court or other branches of the government, 2. whether the President could protect information under executive privilege, 3. whether â€Å"the claim of executive privilege damages the precedent set by the 5th Amendment, which ensures due p rocess† (). On the State’s side, it was argued that the President does not have an absolute power to withhold information, as the court said, â€Å"Neither the doctrine of separation of powers nor the generalized need for confidentiality of high-level communications, without more, can sustain an absolute, unqualified Presidential privilege of immunity from judicial process under all circumstances† (US v. Nixon). Neither the president’s executive privilege should come into conflict with a court’s demand for evidence in a criminal proceeding. Also as far as the question of justice is related to a case, the court can properly render justice, as in this regard Warren Burger wrote, When a claim of Presidential privilege as to materials subpoenaed

See 'Assignment Criteria' below Case Study Example | Topics and Well Written Essays - 1750 words

See 'Assignment Criteria' below - Case Study Example The United Kingdom had not implemented this Directive by the required date but the Minister of Health, had issued a statement in the House of Commons to the effect that the United Kingdom's existing legislation, in respect of occupational injuries was fully compliant with this Directive. However, the legislation provides a remedy only to those employees who had been working, for the same employer for at least three years. The Health and Safety Regulations 19921 states that a business employing staff who have to work on computers for a long time, is duty bound to, first, assess and reduce risks. Some of these risks are aches and pains in the upper limbs, known as repetitive strain injury or RSI and headaches and stress. In order to mitigate the deleterious effect of this type of work, it is imperative that a correct posture has to be adopted for computer use and persons working on computers have to take regular breaks from looking at the screen. Further, it has to be ensured that workstations meet the minimum requirements, namely the provision of adjustable chairs and non-glare lighting. This also includes the general work environment issues such as congestion in the office. Commensurate with the intensity of the work, recesses from work have to be planned and implemented. During these breaks, employees should be permitted to stop using the computer. Such employers have to provide either free or reimbursable ophthalmologic tests to their employees. If special spectacles are prescribed for use while doing the job, then the employer must pay for such spectacles. In addition to this employers have to provide health and safety information and training to their employees, who should know how to use their workstations correctly.2 The EEC Treaty - Article 118a states that the Member States should pay particular attention to encouraging improvements. This is to be especially enforced in the working environment giving special emphasis to the health and safety of workers. Further, the Member States' objective should be the harmonization of conditions, with due attention being given to maintaining the improvements already made. In order to help achieve this objective the Council, acting by a qualified majority on a proposal from the Commission, in cooperation with the European Parliament and after consulting the Economic and Social Committee, should adopt, by means of directives, minimum requirements for gradual implementation, taking into consideration the conditions and technical rules obtaining in each of the Member States. The provisions adopted pursuant to this Article should not prevent any Member State from maintaining or introducing more stringent measures, which are formulated for the express purpose of p rotecting the working conditions of workers, compatible with this Treaty. Employees on fixed term contracts should be treated as favorably as permanent workers are. There are two sets of regulations required to implement the EC Fixed Term Work Directive 1999/70/EC (the Fixed-Term Employees (Prevention of Less Favourable Treatment) Regulations 2002 and the Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000 (Amendment) Regulations 2002). The basic idea of the new fixed term work regulations is to make it unlawful to treat a fixed-term employee less favourably than a comparable non-fixed term employee engaged in similar work

Bsa 375 Week 2 Individual Paper Essay Example for Free

Bsa 375 Week 2 Individual Paper Essay IT Solutions: Proposal for New HR System By University of Phoenix BSA/375 09/02/2013 Proposal for New Human Resource System In our quest to ever better ourselves the IT department, of Riordan Manufacturing, is submitting this Request for Proposal to integrate a more sophisticated, state-of-the art, information systems technology in our Human Resources department. Riordan Manufacturing has always strived to better ourselves by keeping up with technology in all of our operating systems and our manufacturing systems. Our goal is to remain at the forefront of the manufacturing community as we keep leading the way in all of our business systems and, at the same time, keeping the feel of a customer friendly company. We want to make sure that our customers can feel safe in the knowledge that we will do what is necessary to fulfill their business needs. As of now, our Human Resource, (HR), Operating System, (OS), has fallen short of this goal. Please understand that the system that is in place, while it has the ability to complete the task at hand is not sufficient enough for our growing organization. Right now, we are running many separate applications to process all of the HR system requirements. This process is not only time consuming, but is not a cost efficient solution that this company is looking for. If we want to accomplish our goal we need to combine all the old HR systems into a single integrated application. The IT department is looking to complete this project in approximately six (6) months, so the new system can be utilized in the second quarter of next year. We want to have a prototype system available for testing in approximately two (2) months before final system deployment, for training and technical support purposes. Our goal is to have all training and any problems fixed one (1) month before start up. This way we will have time to apply any necessary changes to the system. The new HR system will have many applications that can be used across most of our other business systems from Marketing and Sales to Inventory and  Warehousing. We are hoping for companywide training to be completed within four (4) months of startup, making the new system available for all departments before the end of the third (3rd) quarter. Below are some requirements that will need to be accomplished so that the process of integrating the new HR system will go smoothly. Access the Stakeholders Involved in System Startup The first step in setting up the new Human Resource Application, (HRA), is to gather information about the system requirements and user needs from everyone that will be involved in the startup and rollout of the new system. The process of gathering information from involved stakeholders can be a tedious process if the wrong techniques are used. So, to expedite this in an orderly and timely manner we will be passing out questioners to all members of the Human Resource Department and to all Department heads. Using Questioners will help the IT department get an idea of what requirements are expected from the new system. It is not cost efficient to talk to each employee so, it would be very beneficial for all that every questioner is filled out in a timely manner. We will be emailed to each employee on Monday September 9th, 2013 and would like a response no later than Thursday September 12th, 2013, (for processing purposes). Questioners will also be available on the Employee Web Site under HR applications. Another technique of gathering the needed information will be to conduct group meetings with the HR department executives and managers. The IT department will be holding Joint Application Development, (JAD), sessions starting Monday September 16th, 2013. These sessions are managed processes that the IT department uses to gather information in an efficient, cohesive manner. We want to use team involvement so that we can gain a firm understanding of what you, the client, will want out of the new HR system. The JAD session will help all of us jointly develop the new system. Ensuring Successful Gathering of Project Information We, in the IT department, want to make sure that every system requirement that maybe be asked for will be deployed at the time of the system prototype introduction. To insure that this goal is accomplished we must gather correct, concise and relevant information from each of you, the stakeholders  involved in the system development. Gathering good information will help us develop the system molded to what you want. We understand that the information gathering process can be a daunting task, but with your help we can make this as painless as possible. Remember, without your input on this project the IT department cannot rollout a system that will be an effective tool for Human Resources and the rest of Riordan Manufacturing. The ability to gather good information is the most important process in all parts of every System Development Life Cycle, (SDLC), and with everyone’s support in this process the system rollout will go smoothly. Developing the Project Scope and Project Fea sibility Riordan Manufacturing wants all projects that go into development to be successful. If we want the new Human Resource system to be successful we will need to institute a project scope system. Even with the feedback and involvement of each stakeholder and the success of other projects delivered from the IT department there is a chance that this new system can still fail. At any given time there will be necessary changes to the project. These changes can have a negative effect, but our goal is to remain focused on the system requirements. We want to delivers the new system on time and under budget with the required functions that are expected. Our plan is to set up a system to manage key aspects of the new systems development: * Project Size – Understand how large this project will be * Project Goals – Make sure goals are set and achievable * Project Requirements – All system requirements are carried out To deliver a finished project that meets the goals above our Project Scope will need to follow a these five (5) steps: * Project Initiation – evaluate the need of the new system and deliver appropriate solutions. * Scope Planning – Create a feasible Work Breakdown Structure, (WBS) that charts all the work that will be done on this project. * Scope Definition – Working with you, the end user, expand in detail the work breakdown the will be needed. * Scope Verification – Timely scheduled work assessment and acceptability checks by the end user and the IT department during the SDLC of the new application. * Scope Change Control – Put a formal system in place to control any system changes that will take place. This will  limit Scope Creep, (Unauthorized access to changes to the system). As you can see, applying proper scope management will be crucial in the development of the new Human Resource system. Conclusion To stay as one of the leaders in manufacturing we must keep trying to evolve. While we at Riordan Manufacturing have strived to be the best in the industry there are occasions when we must look into ourselves and see what changes are needed so that we can remain an innovator in manufacturing techniques while still being a customer friendly organization. The current Human Resource system has fallen behind and is keeping us from maintaining all that we have set out to accomplish. Integrating a more sophisticated, state-of-the art, information system in our Human Resource department will accomplish more than just the above goal. It will streamline our business applications into an easy to use easily accessible system that will be cost efficient with little maintenance. This is what we have always strived to accomplish and this new system will keep us on track. With proper planning, creating a good project scope, gathering good, reliable and relevant information and with your constant in volvement throughout the SDLC of the new HR system we will be guaranteed of a successful project completion and rollout. Thank You. IT System Manager 09/01/2013 References Wich, Darren. 2009. â€Å"Project Scope Management† IS 6840. Online http://www.umsl.edu/~sauterv/analysis/6840_f09_papers/Wich/scopemanagement.html Heldman, Kim. PMP, April 14th, 2009. â€Å"The Importance of the Project Scope Statement†. Lakewood, Colorado. Online. http://pm.97things.oreilly.com/wiki/index.php/The_Importance_of_the_Project_Scope_Statement Blankenburg, Joanne. September 9th, 2012 â€Å"Use Joint Application Design (JAD)

Enterprise Resource Planning System In The Hotel Industry

Enterprise Resource Planning System In The Hotel Industry With the increasing sophistication of hotel guests and patrons, the continual improvement of hospitality services towards the attainment of unparalleled excellence in the business remains the only edge the hotel has to sustain its position if not attain the leadership in the industry. By adopting the ISO 9001:2008 framework, the acculturation of a learning organization into the consciousness of each employee of the hotel shall provide the impetus to strive and be better in providing service to hotel guests and patrons. A Quality Management System or QMS will govern the conduct of each of the hotels front liners. The QMS shall also provide the parameters for quality service while performance monitoring of each of the processes shall be through the process key performance indicators. Any flaw or parameter that fails to satisfy the accepted threshold of the performance indicator shall be subject to a root cause analysis to determine a corrective or preventive solution. The QMS requires regular review to ensure that the organization remains focus and faithful to its objective. The hotel employees performance shall be subject to evaluation by using the key performance indicators root cause analysis. For QMS, the hotel guests or patrons feedback, comment or opinion is accorded greater weight as it will not only change how the hotel will conduct its business but it will equally show how the hotel value their guests and patrons point of view with regard to the hotels operation. Contents Executive Summary 2 Contents 3 Introduction 4 METHODOLOGY 5 THE HOTEL 5 Design 6 Supply 7 Planning 7 Shop-floor control 8 The environment 8 Technology 8 The Hotels CUSTOMER SERVICE 9 CUSTOMER SERVICE Challenges 11 Summary 12 Bibliography 13 Introduction Revenue in a Hotel business shall anchor on two factors, namely: (1.) level of occupancy or guest traffic that includes patrons to its facilities, and (2.) Efficiency and Quality of its services (Cornell University, 2010). Thus, among other industries in the world, the Hospitality industry remains dependent on the market pulse and good business sense. Good business sense refers to the operation strategy and business strategy that would result to operation efficiency and quality service. The marriage of technology and human ingenuity are very much apparent in the hotel industry by deploying an Enterprise Resource Planning system. As applied to the hotel industry, it would ensure excellent customer experience from their reservation up to their next visit. The deployment of a Customer Relationship Management System would ensure that all issues are addressed and monitored and shall similarly ensure that the business is properly guided on how to become customer centric. However, technology will not work on its own as its success will be dependent on the employees who use the system and those who will execute the work instructions recommended by the system. A framework that will capitalize on the strength of the employee enabled by technology shall be the onus of this paper. The sole purpose of which is to ensure the customer focused operation of the hotel while practicing processes that feed on continual improvements to manage the bottom line. Using these strategies, Leadership in the industry and profitability should not be far behind. METHODOLOGY The valuable discussions in Operation Management have been the inspiration by this writer to seek out more knowledge in pursuit of excellence. Thus, it led to the discovery that the concepts presented herein have been in existence for some time, and various authors not only wrote extensively on the subjects but they have exhaustively been part of its continual improvement so to speak. Capitalizing from the experiences of these management gurus and the erudite deliberation in Operations Management this author therefore recommend a more comprehensive examination of the Hotels Customer Service. Using the ISO 9001:2008 Quality Management System framework, this author shall discuss the merits and wisdom of its implementation in this paper in support of the Hotels operation and primordial goal. It is ideal to implement the quality management system in all the processes of the Hotel to ensure that there will be no gap that can dissuade if not prevent the Hotel from being the center for customer service excellence. The ISO 9000 Quality Management System have previously been regarded as applicable only to the manufacturing industry since it normally refers to the quality in the creation of a product. However, in ISO 9001:2008 Quality Management System the word product can alternately refer to as service  [1]  . The hospitality industry has long been recognized a service-oriented industry (Ramaswamy). Its main product is unlike any other industry since its product is the service provided by the hotel employees. The quality metrics of hospitality service is equal to the amount of satisfaction of each customer multiplied by the number of customer over a period of time. THE HOTEL The hotel is a five star hotel that is highly profitable and popular privately owned located in the center of an international city with a high level of tourist traffic, particularly international tourists. It boasts of a two hundred fifty suites, two dining rooms, one of which offers a standard menu and seats three hundred people while the other seats only a hundred but it offers discriminating a la carte choices for an upscale market. The hotel also has two cocktail bars; one that is publicly accessible from the streets while the other is for hotel guests only however both are open to guests and non-guests alike. The hotel is home to three kitchens, with the two serving the two dining rooms while the third serves the three function rooms rented for parties, weddings, conferences and other similar events. The function rooms seat fifty, two hundred and one thousand, respectively while each function room can have their own bars if required. The hotel similarly provides other facilities that would include a swimming pool, gym, sauna and a car park with one hundred and fifty private bays. The hotel employs both permanent full-time and part-time contract workers. Each area has its own supervisor, with qualified and experienced managers overseeing the supervisors for the respective departments. As indicated, not only does the hotel enjoy a modest profit from its operation, it boasts of a decent amount of guest and patron traffic from its hotel and facilities operation. Design Designing a particular type of service impacts the hotels customers to enrich their stay or their hospitality experience is a practical application of this concept as described by Slacks and Johnston in 2004. To illustrate: the design process in the formulation of a process that will provide returning guests with discounted rates if they return during the off-peak or lean days will ensure occupancy during the lean months and expand marketing exposure. Supply Raw materials used as ingredients to hotel food are sensitive to spoilage and contamination thus it is important to manage its handling from delivery, storage and inventory. The release of the goods from storage should be strictly enforced and implemented through proper tagging and warehousing strategy. To illustrate; Meat products can last for a certain period through refrigeration but must also consider volatility and seasonality to its supply. The system predicting the usage of the hotel base on its routine consumption and the scheduled events shall either place an order or forego an order automatically and later implement First-in-first-out in the warehouse with the use of the inventory tag. Planning Planning within the context of the hospitality industry often relates to Business Planning. Case in point, the hospitality business is sensitive to the time of the year particularly its occupancy. From July to August is normally the time when air travel is at its busiest due to the summer vacation in the United States and some countries. Hotels outside the United States that are vacation destinations of Americans are at its busiest. However, during the lean months, when occupancy is at its lowest, hotel managers and administrators creativity are normally put to test. To illustrate a viable business strategy during the lean months is to pre-sell the room through discount cards. The concept is to sell discount cards at a price of one or two nights stay that will be availed only during the lean months. Modest discounts may be availed by cardholders including the facilities or services offered by the Hotel. The card shall expire within one year from its issuance to give the hotel the opportunity to sell continuously the unoccupied hotel rooms during the lean months. Shop-floor control Shop floor strategies include Job and shift Scheduling, housekeeping, Process improvement and increasing process efficiency in the context of providing quality service. ISO 9001:2008 has closed the gap between a tangible product and service that both demand quality. According to the system, the best way to ensure quality service is to identify focus areas, then to provide measurable targets that are congruent with the focus areas goals. The environment Some hotels realize their impact to the environment of the local community and as part of their strict adherence to their corporate conscience social responsibility often adopts a sound environmental management system. Not only would this comply with the international initiatives regarding environmental concerns but in practice, this will also respond well to its corporate social responsibility initiatives. Technology The use of technology to lower the cost of operation through the automation of processes and increase the security at the hotel is a strategy that does not normally provide a tangible and visible result overnight. To illustrate: Supply Chain Management as envisioned is a technology driven strategy that will ensure that raw materials used as ingredients for food do not spoil or do not get contaminated. The strategy requires inventory immediate tagging in each delivery. By providing secure keys to every guest, a hotel management system would be able to adjust the room temperature and the Air Handling Unit load depending on the rooms that have activated keys. Using the secure keys inserted in its slot will enable the system to determine the additional load needed for the air conditioning requirement instead of the Air Handling Unit continuously operating even without any guest inside is a waste of energy. The Hotels CUSTOMER SERVICE The hotels customer does not start becoming a customer when he finally pays the initial down payment for a room or service, he does not start becoming a customer at the instant he shows up at the hotels premises or orders his first drink from the bar. A guest or patron starts becoming a customer as soon as he says the first word to any of the hotels staff, telemarketer or even parking attendant or valet (Borsenik Stutts, 1997). Ergo, all aspects of the hotels operation almost concern itself with customer service. Customer service is not merely providing the hotels service to the guests or patron, it is making sure that the customer is satisfied and fulfilled in the usage of the facilities including their encounter with the hotels staff (Michelli, 2008). Therefore, all processes that will affect the customer directly or indirectly are customer service providing processes. To illustrate the reservation clerk represents the hotel as its first liner when the customer called in to reserve a room or book the one of the services of the hotel. A pleasant conversation would result to immediate booking and a not so pleasant conversation is the loss of a potential client. The interaction with the valets or the parking attendants may be the second encounter of the hotel with its customer. The next would be the door person, the front desk, the concierge, the room boy, the hotel cleaners and then floor security for hotel guests. While for those partaking and enjoying the services of the Hotel would be entertained from the door person by the receptionist and then the floor manager or the facilities attendant. The guests would then be interfacing next with the waiters if they were at the bar or restaurant, the lifeguard for the swimming pool and fitness instructor for the gym and sauna. To illustrate the indirect service providers in the Hotel that ensures not only the satisfaction of the guests or patron they themselves are responsible for the behind the scene hospitality experience. These would include the kitchen staff that would include the chef and those responsible for preparing the food. The engineer that ensures the temperature of the pool and the gym is optimal or the safety engineer monitoring the safety levels at the sauna, the hallway and lobby temperature. The indirect service providers also include the cashiers that provide the correct change and charges, the security guards that ensures the safety of the guests and the surrounding. This also includes the janitorial staff that ensures the health of the guests by making the immediate surrounding garbage or dirt free. The processes that govern the operation and performance of the customer interaction of the services provided as described shall be the focus of the Quality Management System framework of ISO 9001:2008 (International Organization for Standardization, 2008). Aligning with the Vision, Mission, Values and Strategy of the Hotel the Quality Management System framework will allow the Hotel to define its own Quality Mission Statement that states the personality of the hotel. Each of the processes followed or implemented by the process owners as described above that interacts with the Hotels guests, patrons or customers, in general, shall be covered by the Quality Mission Statement. Juxtapose with the Quality Missions Statement aligned processes, Key Result Areas will be developed will remain the targets of the processes. The Key Result Areas should be customer centric and should work towards the attainment of the best hospitality experience of the guests or patrons as provisioned by the Hotel. In order to measure the success of the process owners in achieving their key result areas, metrics in the form of key performance indicators for each process are to be developed. To illustrate: The valet service is often neglected by most Hotels but its importance and the opportunity it presents to save the Hotels image from the customers bad experience from the services of the hotel is precious being the last process the customer has to go through before leaving the hotel. The possible key result area for the valet services could be the immediate return of the guests vehicle to him. The key performance indicators could be the amount of time it will take the valet to retrieve the car and return it to the owner. The idea would be the shorter the amount of time it takes to retrieve the car the more satisfied the customer would be. CUSTOMER SERVICE Challenges Cultural Sensitivities The primary challenge in any customer service is the differences in the personality or origins of the guests. Cultural sensitivities often create friction between the service provider and the customer. To illustrate: in the west shaking the head from side to side often means no, however in some culture particularly the Indian culture it means yes. Gender and Other Sensitivities At times, being chivalrous is being sexist while being helpful to people with disabilities is being offensive. A balance and clear criteria are should be studied depending on the area where the Hotel is located so as not to compromise quality service with sensitivities. Summary The hospitality industry has evolved from an industry that only provided board and lodging to transient travelers in the previous century to an actual destination that offers a myriad of services to weary travelers and to vacation and relaxation seekers. The Quality Management System as enabled by technology should provide the edge to the hotel in terms of managing its bottom line from the business perspective while also providing the framework in determining the best way to service its guests and patrons. The Quality Management System therefore will equally define the customer centric culture of the hotel geared towards providing the best, if not one of the best hotel experience to its guests. The continual improvement concept of the Quality Management System will engender excellence in the very fiber of the hotels staff. The key performance indicators shall provide the metrics to gauge the efficacy of the process including the performance of its employees. The root cause analysis as well as the development of the corrective and preventive solution is essential to the concept. One of the virtues of ISO 9001-2008 Quality Management System is that it would let the hotel develop its own Quality Management framework as derived from the hotels unique culture. The hotel shall not only reflect its personality but it shall be the driving force towards excellence in customer service. The commitment to customer service as driven by the Quality Management System shall therefore be personal not only for the organization, but also for the individual employees.